Wilson Hyundai scored highly in all of the 7 KPIs which makes them our Pinnacle Award Winner! They combined superior customer service skills with a high online reputation, a great SEO strategy, ease of navigation on their site and were overall very successful in all areas assessed.
Pinnacle AwardWilson Hyundai
Castle Chevrolet was awarded best Mystery Shop Calls based on good phone etiquette displayed by the coordinators, including greeting and closing and overall, exceeding the needs of the caller. Mystery ShopCastle Chevrolet
Autoflex leasing scored highest across the board based on the 10 evaluated KPIs. The detail and attention paid to their SEO strategy was most impressive.
Freedom Ford VW had an incredible amount of reviews, was rated highly on all the most popular review sites, and had an appropriate level of engagement with customers who left reviews.ReputationFreedom Ford WV
The Response Audit award was received based on having the right content with the fastest responses about vehicle availability, test drive and more. This dealership epitomized great customer service.Response Audit Southern Motors Hyundai
Newark Toyota World's website was the most successful out of the dealerships evaluated. They had the highest level of interaction, lowest bounce rate, and the most engaging unique content.Website Newark Toyota World